Experiencing problems? Try these troubleshooting steps.

How to pass variables into overlay text

If you’ve created a videoask to send out to multiple people, you can still personalize it by using the video overlay text.

Use variables to pipe information into the overlay text to automatically personalize steps of your videoask.

If you're collecting contact details in your videoask, learn how to recall information in overlay text in later steps.

Add variables to overlay text

1

Log in to your VideoAsk account and select the videoask you’d like to personalize with overlay text. Click Share & Embed.

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2

Under Share your URL, click +Variables to add variables to its URL.

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Select from the default variable options or click +Add custom variable to create your own. If you're new to the wonderful world of variables, learn more about getting started with variables.

Note: Custom variables must be alphanumeric, and must use underscores to_separate_words. 

3

Go back to the inbox and click Build.

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4

Click on the step you’d like to add overlay text to.

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5

Open the Video tab.

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6

Type any desired text in the Overlay text box.

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7

Then decide which information you want to personalize in the overlay text by using this formatting:

{{this_is_my_variable}}

In this example, the contact_name variable we've added to our share URL will be passed through to the overlay text.

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You can also use {{contact_phone_number}}, {{contact_email}}, {{contact_product_name}} or any custom variables you've defined. 

8

You can adjust the relative overlay text size, edit when it is revealed or fades away, and choose if you'd like to Darken the video for text visibility. Then be sure to click Done👌.

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9

Now go back to Inbox.

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10

Click Share & Embed.

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11

Copy the Share URL.

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12

Update the information in the variables you've added (replacing the placeholder "XXXX"), and see how the overlay text updates!

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Note: If a variable has not been specified in the URL, your overlay text will display a blank space for this variable:

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