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How to use variables

You can use variables (previously known as hidden fields) to pass known information in your videoask URL.

For example, if you already know your respondent's contact details, you don't have to ask them to fill out a contact form.

Add their contact details to the videoask URL before sending it to your respondent. When your respondent completes the videoask they will not see the contact form, but their contact details will still be recorded with their response.

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Note: This only applies if consent is not required. If you have enabled the consent checkbox, known respondents will still see the contact form, but it will autofill with their contact information and they will be prompted to give consent before continuing.

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Here are some use cases where variables can come in handy:

  • Passing contact information
  • Adding tracking data for marketing (ie lead source)
  • Tag respondents by country

Variable formatting:

  • Begin variables: #
  • Separate multiple variables: &
  • Multiple words: separate_words_with_an_underscore
  • Phone number + prefix: %2B
  • All variables must be lowercase

Jump to

Use custom variables

Use variables to pass contact information from one videoask to another

Add variables to your videoask

1

Click the Share & Embed icon.

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2

Under Share your URL, click the + Variables button.

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3

Click a variable to add it to your URL.

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4

You'll now see the variable at the end of your videoask URL starting with the # sign.

Note that the variable contains a placeholder (XXXX) for the information that you want to track. Before sharing your videoask link, be sure to replace the placeholder with the appropriate data. 

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5

To add another variable, click + Variables again and select from the list.

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6

When finished, click Copy.

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7

Paste the link and update the placeholder information. Send the updated link to your known respondent and watch the magic happen!

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Note: Adding or removing variables to your URL in VideoAsk will not automatically update the link elsewhere. If you want to update the variables of a URL, you will need to do so manually.

Use custom variables

If you are on a paid plan, you can also create custom variables to track just about anything! Any information collected using custom variables will be included in the .csv or .xlsx file when you export response data.

1

Click + Variables.

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2

Select Add custom variable.

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3

Type the name of your variable and click Save.

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Note: Custom variables must be alphanumeric, and you must use_underscores_to_separate_words. 

4

That's it! Now you'll see your custom variable at the end of the URL. Make sure to replace the placeholder information and you're good to go.

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Note: You can also add variables to an embedded videoask, just replace the URL in the embed code with your updated URL that includes your variable. 

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5

Now when your contact responds to your videoask with variables, their contact information and any additional tracking information will display with their response.

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Use variables to pass contact information from one videoask to another

Do you want to redirect respondents from one videoask to another, but don't want to ask for contact details in each videoask? Ask for contact information once and pass it to other videoasks using variables.  

Using URL redirect variables, you'll need to match the contact fields of each videoask through these steps:

1

Copy the share URL of your second videoask (the one you want to redirect to).

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2

In your first videoask, make sure a contact form is enabled for at least one of the steps.

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3

In the Redirect to URL field, paste the link to your second videoask.

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4

At the end of the URL, type #contact_name= 

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5

Type an @ symbol and select Contact name from the list.

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6

After the Contact name variable, type &contact_email=

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7

Type an @ symbol and select Contact email from the list.

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8

Click Save.

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That's it! Now the contact information entered into the first videoask...

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...will end up in the second (without the need to add another contact form)! 🤗

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