Experiencing problems? Try these troubleshooting steps.

Recall contact information later in your videoask

If you’ve collected respondents' contact details in your videoask, you can recall that information later on in the overlay text of a multi-step videoask

Recall lets you reference information provided in the contact form in later steps of your videoask, giving it a personalized feel. Give it a try in the videoask below!

Note: The above videoask is set to preview mode. This means your answers won't be submitted. 

1

First, make sure your contact form is enabled - find out more about how to enable and edit your contact form.

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2

Check that the details you'd like to recall later on are marked as required in your contact form by ensuring the asterisk is enabled. 

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Note: The contact form must appear before the step where information will be recalled. 

3

From the builder, click on the step where you'd like to recall information into.

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4

In the right-hand sidebar select the Video tab.

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You can decide which information you want to recall from the contact form into the overlay text by using this formatting:

{{contact_name}}

or

{{contact_email}} 

or

{{contact_phone_number}}

or

{{contact_product_name}}
5

Type the desired overlay text with the appropriate tag inside {{ }}.

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6

Click Done.

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Now when a respondent completes your contact form, the overlay text will display the information you have recalled!

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Want to personalize the overlay text based on custom variables or source? Learn how to pass information from your videoask URL to your overlay text

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