GDPR (the European General Data Protection Regulation) is designed to give you more rights and control over your personal data. When a company has information from which you can be directly or indirectly identified, you have rights over what happens to that data. Here’s how to take advantage of them.
What is ‘personal data’?
‘Personal data’ could be your name, ID number, location data, or an online identifier of yours.
OK, so how do I find out about this data?
Whether you’ve created a videoask, or have responded to one, this guide is intended to provide you with all the info you need to exercise your rights, or facilitate your users to exercise theirs. The rights included in GDPR are:
- The right of access
- The right to rectification
- The right to erasure (right to be forgotten)
- The right to data portability
- The right to object
- The right to restriction of processing
How you exercise these rights will differ depending on whether you are a VideoAsk user collecting responses, or if you are a respondent to a videoask.
VideoAsk users can exercise their rights directly with us, but respondents should contact the person or organization which created the videoask. We’ll do our best to help respondents get in touch with the creator of a videoask if they are unable to contact the creator alone.
I’m a respondent and I’ve sent my personal information through a videoask
If you’ve sent personal data through a videoask and want to exercise your data subject rights, we recommend that you contact the person or organization that created the videoask. If this isn’t possible, please contact us and we'll do our best to put you in touch with the creator of the form. We’ll also do this if you’re a VideoAsk user who has answered someone else’s videoask. You can learn more about GDPR rights for respondents here.
I’m a VideoAsk user and I collect personal information through videoasks
As our Privacy Policy states, you are responsible for the data collected by videoasks created by you, as well as having the rights to use this data. If we receive a data subject request from someone who has sent personal information to one of your videoasks, we'll provide you with their contact information. We’ll contact you with this request, and it’s your legal responsibility to process this. You can delete interactions and contacts from your VideoAsk account. If you want to rectify any other data, please contact us.
I’m a VideoAsk user and I want to exercise my right to access the data you store about me
Contact us if you want to exercise your right to access the data we store about you, and we’ll be happy to help. Learn more about the right to access your data.
I’m a VideoAsk user and I want to exercise my right to rectify the data you store about me
You have the right to rectify or change all personal data a company holds about you. Find out more about the details you can fix or change in your VideoAsk account.
I’m a VideoAsk user and I want to exercise my right to erasure (right to be forgotten)
You can delete your account, along with all the videoasks and responses it contains, from your My Account page. Once deleted, accounts, videoasks, or responses cannot be recovered! So make sure you really want to be forgotten before you hit delete. If you want to erase your data, please contact us or click here to find out more about your right to be forgotten.
I’m a VideoAsk user and I want to exercise my right to data portability
You can download both the videos you've created in your VideoAsk account, and the response media files you've collected from respondents. You can also export response data to a .csv file or a .xlsx file, or send response data to Google Sheets.
Find out more about how VideoAsk data and portability works.
I’m a VideoAsk user and I want to exercise my right to object the data you store about me
Please contact us if you want to exercise your right to object to the data we store about you, and we’ll be happy to help.