Experiencing problems? Try these troubleshooting steps.

What companies do we share data with?

Under GDPR and other data privacy laws, VideoAsk is classified as a data sub-processor. This means that we process data on our users' behalf (ie you). Because of this we take data security and privacy very seriously and take good care to choose partners who meet our standards.

While VideoAsk is built and maintained by our incredible Engineering and DevOps teams, there are a number of services we turn to to help certain aspects of our app run smoothly, stay secure and give you the most seamless user experience.

All the companies on this list have been screened to ensure they follow our own rigorous data privacy protocol and we are careful to share with them only required information, so we hope you rest assured your data is safe with us.

If you have any ongoing concerns on how we or any of our partners are processing your (or your respondents') data, please reach out to us or them directly, depending on who will be best suited to answer your inquiry.

To learn more, read our full terms and conditions.

ūüď• Want to stay up to date as we (and the tools we use) evolve? Sign up for our legal team's newsletter to be notified of any changes on this list.

Third Party Services We Use

Amazon (AWS, S3)

What's it used for? Storage of data, content delivery, video and audio file transcoding.

Personal data accessed: All the data from our product (web and mobile apps) is stored on AWS servers. Video and audio files are processed by Amazon for playback.

Cloudflare

What's it used for? Content delivery and WAF (security monitoring). Cloudflare helps us ensure VideoAsk remains a stable and secure platform.

Personal data accessed: Video and audio files (creator and respondents).

Google

What's it used for? Transcription services. This is how your video and audio messages have the handy auto transcription!

Personal data accessed: Video and audio files (creator and respondents).

Sendgrid

What's it used for? Email delivery for email notifications to you and your respondents.

Personal data accessed: Respondent and creator email addresses.

TwilioCom

What's it used for? STUN and TURN servers for network traversal in corporate firewall network settings in "live" recording settings.

Personal data accessed: Video and audio files (creator and respondents).

Auth0

What's it used for? Use access management. This is the tool we use to track your login activity via your username. This also gives us the ability to reset your password on your behalf (but not to see your password).

Personal data accessed: Email, usernames, and passwords.

Segment

What's it used for? Data tracking platform.

Personal data accessed: User product behavior and emails.

Amplitude

What's it used for? Data visualization.

Personal data accessed: User product behavior and emails.

Iterable

What's it used for? Email delivery (this is what we use for our product emails).

Personal data accessed: User product behavior and emails.

Cloudinary

What's it used for? Image processing and delivery.

Personal data accessed: Videos (creators only).

Stripe

What's it used for? Subscription and payment processing (this is what you're using when you purchase or change your plan)

Personal data accessed: Payment data (credit card and billing information, email address).

Rollbar

What's it used for? Error tracking - this is how we know when there are problems in the app! (Don't worry, we don't use it that often ūüėČ).

Personal data accessed: User email addresses.

Zendesk

What's it used for? Ticket management for customer support.

Personal data accessed: User email addresses.

GSuite

What's it used for? Customer email correspondence and support.

Personal data accessed: User email addresses.

Slack

What's it used for? Internal messaging

Personal data accessed: Text files (transcription of videos made by creators and respondents, as well as any data you may submit as part of a support ticket).

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