Experiencing problems? Try these troubleshooting steps.

How to get help

We know how frustrating it can be when things aren't working as you'd expect. But don't fret, we're here to help!

Read on to find out what you can do and who you can contact to get things back up and running in no time.

Jump to:

Troubleshooting 

Help your respondents

Search the Help Center

Human chatbot

Contact support

Other resources

Troubleshooting

We've put together a troubleshooting article that helps to fix some of the most common technical hurdles our users face. It's worth checking out if you're struggling with any of the following:

  • I'm having login issues
  • I'm unable to grant microphone and camera permissions
  • When I try to record I get stuck on "Get ready"
  • My videoask isn't loading

Help your respondents

If your respondents are having trouble completing your videoask, you can help them out by sharing our videoask respondent guide with them.

Take a look at this article for some top tips on how to manage the quality of your videoask responses if you're going to use your responses as testimonials or somewhere public-facing. 

Search the Help Center

Browse through the articles in our ever-growing Help Center for tips, how-tos, and inspiration, or if you have something specific in mind, search by typing keywords into the search bar:

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Here are some helpful articles to get you started:

Human chatbot

You can ask our human chatbot for help and after a little bit of AI magic, your question will be answered.

You'll find our chatbot on various pages across the VideoAsk site, including on the Help Center home page and FAQ article.

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💡Tip: Find out how to create your own human chatbot.

Contact support

If you still have a question, feedback, or issue, please reach out to our support team by clicking the Videoask us button at the bottom of this page.

You can also reach out to us from within your VideoAsk account by following these simple steps:

1

Click the Get help icon in the bottom left-hand corner of your VideoAsk account.

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2

Click 👋 Videoask us.

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Please provide as much information as possible about your issue and provide a screen recording with your developer console open if relevant.

This will help us to provide the quickest resolution possible for you. 🤗

Other resources

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