Experiencing problems? Try these troubleshooting steps.

Deactivate or close your videoask

If you want to stop receiving responses to your videoask, you can "close" or deactivate it at any time.

Schedule this out in advance for job postings or event registration, or change its status on a day-by-day basis to control the flow of responses you receive.

Note: When you close your videoask, it will still display wherever it has been embedded, but people will not be able to interact with or respond to it. To allow limited interaction, this is an alternate method to close your videoask.

Jump to:

Close your videoask

Reactivate your videoask

Close your videoask

1

Sign in to your VideoAsk account and select the videoask you want to close from the left-hand sidebar. Click Build to open your videoask builder.

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2

Click the Settings icon.

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3

In the General tab enable Schedule a close date.

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4

Click Date and select the date when you want to close your videoask.

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5

From the dropdown menu, select the time you want to close your videoask.

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6. Select your timezone from the dropdown menu.

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7

If desired, customize the message that will display on the deactivation screen.

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8. Click Done. 

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That's it! Now, at the date and time you have selected your videoask will be deactivated:

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⚠️ Important: Unless you reactivate your videoask after this date, it will remain closed indefinitely.

Reactivate your videoask

If you want to reactivate a videoask you've previously closed, it's super simple to do:

1

Click Build to open your videoask builder.

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2

Click the Settings icon.

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3

In the General tab disable Schedule a close date.

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4

Click Done.

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Now your videoask will be active again and users will be able to respond to it!

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