Experiencing problems? Try these troubleshooting steps.

Turn on video captions in your videoask

To make your videoasks more accessible and engaging, creators and respondents can turn on closed captions or subtitles in each video.

Respondents viewing your videoask can turn on captions by clicking "CC" in the video controls at the top of your video:

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You also have the option to turn captions on by default. These will display in muted autoplay before respondents press the play button to view your video.

Note: Leaving this setting turned off will still allow respondents to switch captions on in the video controls. 

ūüí° Pro tip: If you've enabled captions to show by default, but you want to make sure they show only when your respondent has clicked the play button, you can add a parameter to the end of your videoask URL so captions do not show in preview mode.

Allow respondents to turn on captions

In order for your respondents to activate captions from the video player, you will need to ensure video controls are turned on for your videoask.

1

Click Build to open your videoask builder.

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2

Click Settings.

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3

In the right-hand sidebar click Advanced.

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4

Activate Show video controls.

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5

Click Done.

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Show captions by default

1

Click Build to open your videoask builder.

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2

Click Settings.

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3

Enable Show captions by default.

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4

Click Done.

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Change caption language

1

Click Build to open your videoask builder.

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2

Click Settings.

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3

In the right-hand sidebar click Advanced.

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4

Scroll down to Transcript. Select the desired language from the dropdown menu.

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5

Activate Filter profanities to detect inappropriate language and filter it out of your text.

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6

Click Done.

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