Experiencing problems? Try these troubleshooting steps.

Set reply answer type

If you'd like to bring a conversation to a close, or you want to include a call to action in your response to a respondent, you can change the reply answer type.

This can be done by changing your respondent's answer type from Open which is the default reply answer type (video/audio/text) to Button answer type.

If you're just getting started with VideoAsk, find out more about viewing your answers and replying to respondents.

To set the answer type:

1

Record your reply by going to your videoask inbox, choosing the interaction you'd like to respond to, and clicking Reply.

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2

When you're happy with your response click Yes.

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3

Switch the answer type from Open to Button.

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3

Enter the button text and button link or Link to a videoask.

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4

To link to a videoask, Select one of your existing videoasks.

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5

Hit Send reply. 😊

💡 Tip: Alternatively, a call to action can be included in a link as overlay text on any response.

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