Experiencing problems? Try these troubleshooting steps.

Send your video responses to Google Drive or Dropbox

You can easily download the .mp4 files of any of your video responses from within your inbox. However, if you're receiving a lot of video responses, it can be useful to centralize the video footage outside of VideoAsk for further editing and use.

Using Zapier, you can automatically send video responses from a multi-step videoask to a Google Drive or Dropbox folder.

Note: This article assumes the use of multiple steps within your videoask. If you only have a single step, there is no need for the Code action (steps 5-8). 

Set up a VideoAsk to Google Drive zap in Zapier

Note: For this example we will use Google Drive. The zap configuration for Dropbox is similar except where noted.

1

Create a trigger with VideoAsk for New Response (From a Respondent) and click Continue.

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2

Choose which VideoAsk account you'd like to receive responses from.

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3

Select which Organization and which VideoAsk you'd like to receive responses from.

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4

Add another action to your zap by clicking the + icon.

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5

Select the Code by Zapier action.

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6

Select Run Python as the Action Event and click Continue.

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7

Add contact_name and contact_id as the Input Data.

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8

In the Code field, Paste:

output = {}
username = input_data['contact_name'].replace(' ', '')
contact_hash = input_data['contact_id'][:4]
for i in range(1,8):
output[f'named_field_{i}'] = f'{username}_{i}_{contact_hash}.mp4'

This code snippet is designed for a 7 step videoask. Update "for i in range(1,8):" to match the number of steps in your videoask. The range should be the number of steps in your videoask + 1.

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9

Add another Action to your zap and select Google Drive.

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10

Select Upload File as the Action Event and click Continue.

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11

Select your Google Drive account.

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12

Set up your action with the following configuration:

For Google Drive:

File = Media URL

Convert to Document = False

File Name = Named Field

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For Dropbox:

File = Media URL

Overwrite = No

Specify File Name = Named Field

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13

Repeat this action setup for each video response step in your videoask.

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Make sure to turn your zap on and you should be good to go!

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