Experiencing problems? Try these troubleshooting steps.

Use VideoAsk on Android

With our VideoAsk Android app, you can keep up-to-date with your latest interactions when you're on the go.

2021-11-10_12-03-20.png

The VideoAsk Android app acts as a companion to our more robust web app. It allows you to check in on what's new when you're away from your computer and lets you send replies to your respondents via video.

Its functionalities differ from both the web app and the iOS app, and it's not (currently) possible to create or edit a videoask directly in the Android app.

Keep reading to learn more about how to use the VideoAsk Android app.

View and reply to interactions

When you open the app you'll be taken to your All interactions feed:

usingthevideoaskandroidapp1.jpeg

Here you can scroll through your interactions with respondents. Tap an interaction to view it and reply.

WhatsApp_Image_2021-11-10_at_10.22.26__1_.jpeg

As long as your respondent has left their contact details, you'll have the option of replying by video or sending an email directly to your respondent.

If you choose to reply by video, your respondent will receive an email notification letting them know you've replied to them. If you choose to reply by email, this will prompt your native email app to open, and you can email your respondent directly.

Reply_image.jpeg

Note: If your videoask has multiple steps, you can scroll through the different steps at the bottom of your screen.

Switch organizations

If you're part of more than one VideoAsk organization, you can easily move between your organizations from the Android app.

1

From your All interactions feed, tap the dropdown arrow at the top of the screen.

WhatsApp_Image_2021-11-10_at_11.03.03.jpeg

2

Tap the Organization you want to switch to. 

WhatsApp_Image_2021-11-10_at_11.05.58.jpeg

That's it! You'll be taken directly to the All interactions feed of your chosen organization where you can view and reply to interactions.

My account

Tap the My account icon at the bottom of your screen (the one that looks like a person).

WhatsApp_Image_2021-11-10_at_11.03.03.jpeg

Here you can manage some of your account settings. You have the option to Log out of this accountChange your password, and make changes to My notifications.

You can also Delete your account:

 

WhatsApp_Image_2021-11-10_at_11.05.58__1_.jpeg

Help area

Tap the question mark icon to go to the Help area of the app.

WhatsApp_Image_2021-11-10_at_11.05.58__1_.jpeg

Here you'll find a whole bunch of useful resources including ways to get help, product updates, our API documentation, and our terms of service:

WhatsApp_Image_2021-11-10_at_11.05.58__2_.jpeg

Can't find what you're looking for?