Experiencing problems? Try these troubleshooting steps.

Control the length of video or audio answers

The default maximum length for all video and audio responses is 2 minutes. However, if you’re on a paid plan you can change the time limit for the video and audio responses you receive.

Note: Time limit settings only apply to video or audio messages recorded inside VideoAsk. If a respondent uploads a video from outside videoask when submitting a response, the maximum file size they can upload is 200MB, but there are no restrictions on the video length.

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Set the time limit for a new step

Set the time limit for an existing step

Set the time limit for a new step

1

Create a new videoask step and select Open Ended as the answer type from the dropdown menu.

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2

By default, all response formats will be enabled. Enable or disable Video/Audio/Text to choose the options available to your respondents when they reply to you. 

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3

Enter the desired number of seconds for the Time limit on video/audio.

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Note: The unit used here is seconds. The largest number you can enter is 300 seconds (ie 5 minutes).

4

Click Done when you're happy with the settings.

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That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.

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Set the time limit for an existing step

1

Click Build to open the videoask builder.

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2

Click the step where you want to change the video/audio time limit for respondents.

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3

Make sure Open Ended is selected as your answer type for this step.

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4

Enter the desired number of seconds for the Time limit on video/audio.

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5

Click Done.

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That's it! Now when people start recording their audio or video response, they'll see a timer counting down from the number of seconds you have set to zero.

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ūüí° Pro tip:¬†If you want to set a specific time that respondents are required to record for, you can add a hidden parameter to the URL of your videoask to hide the "stop recording" button.

Note: As a videoask creator you cannot change the maximum length of your videos, and will always have a limit of 2 minutes. If you're looking for a longer video, you can upload videos from outside videoask providing they are 300MB or below.

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